Bk5 Privacy Policy — How We Protect Your Information
User privacy is a priority at bk5. This policy explains what information we collect, how we use it, and your rights as a user of our platform in Malaysia.
Last updated: January 2026
Information We Collect from Users
When you register or use the bk5 platform, we collect certain categories of information to ensure a safe, smooth, and personalized experience for you.
Username, password (stored in encrypted form), Malaysian phone number, and email address you provided when registering your account.
Details of transactions in Malaysian Ringgit (RM) including payment methods like TNG eWallet, GrabPay, or FPX. We do not store your card numbers or banking passwords.
Device type, operating system, web browser type, IP address, and screen resolution are automatically collected for security and display optimization purposes.
Activity logs such as pages visited, active session times, matches viewed, and platform actions are collected to help us improve services.
Purpose of Using Your Information
Information collected by bk5 is used exclusively for the following purposes and will not be used otherwise without your consent:
- Account management: Processing registration, identity verification, and password recovery.
- Transaction processing: Verifying deposits and withdrawals in Malaysian Ringgit and resolving any payment disputes.
- Platform Security: Detecting and preventing fraud, unauthorized access, and suspicious activities.
- Service improvements: Analyzing usage patterns to optimize user experience in Malaysia.
- Platform Communications: Sending important notifications related to accounts, policy changes, or relevant technical information.
- Legal Compliance: Complying with applicable laws and regulations in Malaysia.
Cookies & Tracking Technology
The bk5 platform uses cookies and similar technologies to enhance user experience. Cookies are small text files stored on your device when you visit our website.
Required to maintain your login session and ensure the platform functions correctly during each visit.
Helping us understand how users interact with the platform so we can improve navigation and content.
Storing user preferences like language and display settings to provide a more consistent experience each time you access the platform.
You can manage or disable cookies via your browser settings at any time. However, disabling some cookies may affect certain bk5 platform features.
Data Storage, Security & Sharing
Storage & Security
All bk5 user data is stored on servers protected by SSL encryption and multi-layered security measures. Passwords are saved in unreadable hashed formats. We regularly conduct security audits to ensure our systems are always up-to-date and free from threats.
Data retention periods depend on service requirements. Active account data is retained while your account remains active. After account closure, data is securely stored for the minimum period required by Malaysian law before permanent deletion.
Third-Party Sharing
Bk5 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information sharing only occurs under the following limited circumstances:
- Authorized payment processors to complete transactions in RM — only the minimum necessary information will be shared.
- Relevant Malaysian authorities in the event of a court order or binding legal requirement.
- Third-party technical service providers involved in platform operations, subject to strict confidentiality agreements.
User Rights & How to Contact Us
Your Rights as a bk5 User
As a bk5 user, you have the following rights related to your personal data:
You can request a copy of personal information we hold related to your account.
If your information is inaccurate or outdated, you can request corrections through your account settings.
You may request the deletion of your personal data, subject to applicable legal obligations.
Privacy Policy Changes
Bk5 reserves the right to update this Privacy Policy from time to time. Any significant changes will be notified to users via platform notifications or registered email. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
Contact bk5 Support Team
If you have any questions regarding this Privacy Policy, wish to make a request concerning your personal data, or need further clarification, please contact us via the platform support email at [email protected]. You may also refer to the Frequently Asked Questions contact us for additional information regarding account and privacy.
Your Account, Your Data
Bk5 is committed to protecting the privacy of every Malaysian user. Register your account today and enjoy the platform with full confidence.